Terms and Conditions

Urška Kamenik s.p.,
Ravne 70,
3325 Šoštanj

Registration number: 9148060000
Tax number: 24824704
E-mail: info@uconnect-solutions.com

About the company:
Urška Kamenik s.p. is engaged in online sales of professional communication courses, including non-verbal communication, verbal communication, and other personal development programs aimed at enhancing leadership and interpersonal skills.

  1. General terms and conditions
    1. General conditions of business (hereinafter referred to as “general terms and conditions”) of Urška Kamenik s.p. (hereinafter referred to as the Company) are an integral part of all contracts between the Company and the purchasers of products or services (hereinafter also as: clients) operating with the Company.
    2. The provisions of the General Terms and Conditions apply also to all offers, (pro forma) invoices, pre-contracts, legal statements and other services arising from the operations between the Company and the client.
    3. Use of terms:
      – The client is a natural or legal person who is in a legal relationship with the Company, regardless of its legal or status form.
      – The consumer is any party who is a natural person and acquires or uses the goods or services of the Company for personal purposes or for purposes outside his professional activity.
      – An offer is a general term for an offer in a variety of forms, pro forma invoices or other forms of proposal for the conclusion of a contract that the Company communicates with the client.
      – The contract is a written agreement between the Company and the client. An offer or a pro forma invoice, which the Company sends to the client and is accepted or confirmed by the client, is also considered to be a contract. The subject General Terms and Conditions are an integral part of each contract.
      – The subject of the contract refers to Products, which are all products from the sales catalogue of the Company.
    4. The transmission theory shall apply to informing the client of the delivery, conclusion, withdrawal or modification of the contract and any other information. This means that the date of the party’s notification is the date on which the Company sends the notice by means of a communication medium.
    5. The Company shall inform the client via e-mail, regular mail, telephone or in any other means agreed with the client.
  2. Use of General Terms and Conditions
    1. The general terms and conditions are preferential; therefore, they completely replace the missing, different and contradictory contractual provisions between the Company and the client.
    2. The subject General Terms and Conditions shall replace any general terms and other documents of the client unless the application of subject General Terms and Conditions is explicitly excluded in writing by the Company.
    3. The General Terms and Conditions herein constitute an integral part of the contracts concluded between the client and the Company. By signing a contract or by entering into a different contractual relationship, the client agrees fully with the content of the subject General Terms and Conditions and confirms that he is fully acquainted with the content of the subject General Terms and Conditions.
    4. The subject General Terms and Conditions are accessible on the website: https://uconnect-solutions.com/terms-and-conditions/. General Terms and Conditions are also available at the business address of the Company, in physical form.
    5. Placing a valid order in the Company’s online store is considered as s signed contract.
  3. Changes to General Terms and Conditions
    1. In the event of a change to the General Terms and Conditions, changes shall become binding for the client on the day the client becomes acquainted with them.
    2. The client is deemed to be aware of the changes to the General Terms and Conditions at the time of the publication of the change on the website https://uconnect-solutions.com/terms-and-conditions/ and upon receipt of the notification of the change. With this, the client is deemed to be agreeing with the changes to the General Terms and Conditions.
    3. A client which does not agree to the changes to the General Terms and Conditions shall, within 2 days upon receipt of the notification of the change, submit to the Company a written statement of disagreement. If the party does not communicate its disagreement with the changes to General Terms and Conditions within the specified time limit, it shall be deemed to be agreeing to the changes.
    4. If the client makes a statement that it does not agree with the changed General Terms and Conditions, the Company has the right to withdraw from the contract.
    5. In the event that any provision in the contract or General Terms and Conditions would be invalid or unenforceable or if a legal vacuum would arise, this does not affect other provisions of the contract or General terms and Conditions, with the contracting parties agreeing that instead of invalid or unenforceable or non-existent provisions the provision closest to the purpose of the contract shall apply.
    6. The Company and the client may exclude the application of individual provisions of the subject General Terms and Conditions, if such provisions are nonconforming with the provisions of the contract or with the general purpose of the contract.
  4. General provisions
    1. The client is obliged to inform the Company of any information and facts that are relevant for the establishment and continuation of the legal relationship between the client and the Company (change of residence or registered office, change of ownership or legal organizational form, insolvency, etc.),
    2. The company collects certain personal information from clients. The types of personal data, the purpose of their processing and the legal basis for processing are governed by the Privacy Policy, which is an integral part of the General Terms and Conditions. Clients can be acquainted with the provisions of the Privacy Policy on the Company’s website [URL tudi to the web address].
    3. All specifications and information relating to the weight, dimensions, price, volume, technical or other information included in catalogues, offers, advertisements, photographs, pricelists, or other similar forms are considered only as informative guides and are not necessarily accurate and binding. These pieces of information do not in any way constitute a binding offer for the Company. The client cannot rely on these forms of records or advertisements, but can rely only on the information contained within an individualized offer or contract.
    4. The company reserves the right to change the specifications or information described in the previous article, without prior notice to the client, and with the specifications and information being binding only if contained in the contract.
    5. These Terms and Conditions are drawn up in English language and the English language shall control its interpretation. By accepting these Terms and Condition the client acknowledges that he/she/they understands English language and has accepted these Terms and Conditions as such.
  5. Prices
    1. The prices displayed on the Company’s website can be changed without prior notice .
    2. Prices are binding from the moment the Company sends an e-mail to the client regarding the confirmation of the order. In the event that the price information is incorrect or the prices change during processing of the order, the client has the right to withdraw from the contract.
    3. In the case of product delivery, the standard packaging is included in the price of the product. The additional packaging and transport costs of the goods are additionally charged by the Company at the price specified in the price list or at a price agreed between the Company and the client.
  6. Payment methods
    1. The Company enables the following payment methods:
      – Payment via a payment order,
      – Payment via debit or credit card payment (MasterCard, Visa, Visa Electron, BA Maestro) through Stripe gateway.
    2. The security of personal data and payments is in the domain of payment service providers. For all the rest, the Company uses appropriate technical and organizational means to ensure the security and confidentiality of personal data and payment information.
  7. Invoicing
    1. The Company sends to the client an invoice for the ordered goods or service in the form of a PDF document at the e-mail address indicated by the client upon registration on the Company’s website. The contract is available to the client upon written request and is subject to agreement between the company and the client for certain services (consulting, BTR program, market analysis, and event organization)..
    2. It is the responsibility of the client to review all the information and specifications of the order before placing the order. Subsequent objections to the irregularity of the issued invoices are irrelevant.
  8. Ownership
    1. Unless otherwise agreed in the contract between the Company and the client, the Company shall maintain its sole ownership, copyright and related rights to all documents necessary or provided in connection with the conclusion and / or execution of the contract.
  9. Confidential information
    1. Contracts entered into by the Company and the client represent confidential information. Any information that the Company provides to the client prior to the conclusion of the contract, such as different manuals, instructions, tables, pricelists, business or financial information, etc. are also considered as confidential information. The Client undertakes to keep Company’s confidential information in privacy for the duration of the contractual relationship and for 5 years after the expiration of the contractual relationship. In case of breach of the subject provision, the client shall be held liable according to applicable civil and criminal law.
  10. Limitation of liability
    1. Product properties, delivery deadlines or prices can change so quickly that the company fails to adapt the data in the online store. In such cases, the Company will notify the buyer of changes and will allow it to withdraw from the order or to replace the ordered item.
    2. Photos do not provide any guarantee for product features. The company strives to provide accurate photographs of sales products, but all photographs should be taken as symbolic.
    3. The company reserves the right to temporarily disable access to the website in case of technical problems or maintenance work. In case of technical difficulties, the Company reserves the right to cancel all orders made during the period of occurrence of technical problems. In such cases, the Company will immediately inform the client of the technical difficulties and provide instructions on further procedures. Before visiting the Company’s website, the client must, at his own risk, ensure the security of his technical equipment for accessing the website and the security of usernames and passwords on the website.
    4. The company reserves the right to withdraw from the contract or the fulfilment of the contract in cases where the ordered products are no longer available, if the increased payment risk of the buyer is detected, if the order form has not been submitted correctly according to the General Terms and Conditions or if there is a manifest error in the price list. In all such and similar cases, the Client will be informed immediately of any withdrawal from the contract on the part of the Company.
    5. The company reserves the right to withdraw from the contract if substantial error is found on its part, according to applicable law.
  11. Complaints and dispute resolution
    1. Law of the Republic of Slovenia shall apply exclusively for the interpretation of these Terms and Conditions or contracts concluded between the Company and the client. The contracting parties undertake to resolve all disputes in a peaceful manner and in the event of exhaustion of all extra-judicial channels for reaching an agreement the dispute shall be settled by a court of competent jurisdiction in the Republic of Slovenia in relation to the place of Company’s registered office.
    2. Pursuant to the statutory regulation, the Company does not recognize any institution of out-of-court settlement of consumer disputes as competent for resolving the consumer disputes which the consumer could initiate in accordance with the Law on out-of-court settlement of consumer disputes.
    3. The company provides an online platform for consumer disputes, which is accessible here.
    4. The company provides an efficient and confidential system for dealing with complaints. The complaint must be sent to the e-mail address info@uconnect-solutions.com.
    5. Within 5 working days from the receipt of the complaint, the company will confirm the receipt of the complaint and inform the client about the course and duration of the appeal procedure.
  12. Company’s right of withdrawal from the contract
    1. In case of violation of the terms of the contract or these General Terms and Conditions by the client, the Company has the right to withdraw from the contract without further notice to the client. In such a case, the Company returns any amounts paid to the client’s bank account.
    2. Furthermore, the Company has the right to withdraw from the contract in the event that a client other than the consumer becomes insolvent or if its funds in the business account are blocked for more than 15 days, and if the compulsory settlement procedure or bankruptcy procedure are proposed or initiated upon the client.
    3. The Company has the right to withdraw from the contract, if the client fails to fulfill its obligations, if the client provides the Company with false information that makes it difficult or impossible to fulfil the contract and if it fails to pay its obligations under the contract and the subject General Terms and Conditions.
    4. Regarding withdrawal from the contract provisions of Consumer Rights Directive 2011/83/EU are applicable.
  13. Reviews, ratings and recommendations
    1. The reviews, ratings and recommendations of subscribers are an integral part of the website and are intended for the user community. By posting a review, rating or recommendation, the user explicitly agrees with the terms of use of his review or commentary and allows the Company to publish it in part or its entirety in all electronic and other media available to the public.
  14. User registration
    1. The possibility of online purchase of products or the order of online courses is enabled for persons who successfully complete the registration process on the Company’s website (https://uconnect-solutions.com/my-account/) and become members of the Uconnect Solution’s online store. No prior registration is required for the execution of a “quick purchase / order”.
  15. Order placement procedure
    1. In the “store” section on the website, the user can select the “add to cart” option by clicking on it. The system then issues a notice of successful addition of the product to the cart of the goods that the user wishes to purchase. Once the system records the added product in the cart, the user can either return to the store’s products list by clicking on the appropriate button or proceed with the payment process.
    2. If a user wants to remove a particular product or service from the shopping cart, it can click on the shopping cart icon (top right corner of the homepage) to access the added products or services, and by clicking the “remove” button, it will remove the selected product or service. If a user wants to add new products or services to the shopping cart, it can do so by clicking on the “return to store” button and repeating the process from the previous article of these General Terms and Conditions.
    3. After confirming the shopping cart with the selected products and services, the system redirects the user to the form with the user’s data. In order to execute the order, the user must fill in all the fields marked with a red star. The system allows the user to save the provided data in the user profile for future orders.
    4. The user can choose between the above-mentioned payment methods.
    5. In the event that the user holds a promotional code or a coupon of the Company, it can use it by indicating it in the appropriate field when submitting the order.
    6. Before submitting the order, the user can check all the indicated information regarding the order as the system prints out all the entered information after the successful confirmation of all previous stages of the procedure. The user confirms the order by clicking on the “place an order” button. In the event that the order is successfully processed, the system prints out the order identification number.
    7. After the successful submission of the order, the user receives a message confirming the receipt of the order to his e-mail address.
    8. The registered user can access information about the content and status of the order in his user profile at any time.
    9. For verifying the indicated user data and the accuracy of the order, the Company may contact the user on its telephone number.
    10. For legal persons, the order submission procedure differs from the standard one in the part of mandatory indication of the name of the legal person and its VAT number.
  16. Acceptance of goods
    1. The client is obliged to accept the subject of the contract no later than in 8 days after receipt of the company’s written notice for the acceptance of goods.
    2. In the case of delivery of goods through partner delivery service providers, the client is obliged to carry out the acceptance of goods in accordance with the terms of the delivery service provider.

Last update: 23. May 2024

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